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Cancellation & Refund Policy – DOLL Jewels

Effective Date: [01/06/2024]

At DOLL Jewels, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned. This Cancellation & Refund Policy outlines the terms for canceling orders and requesting refunds.

1. Order Cancellation

  • Prepaid Orders: 
    You may cancel your order within 2 hours of placing it. After this window, the order may already be under processing and cannot be canceled.
  • Cash on Delivery (COD) Orders: 
    COD orders must also be canceled within 2 hours. Please contact us immediately via email or WhatsApp for quick assistance.
  • How to Cancel: 
    To request a cancellation, contact our support team at: 
    📧     dolljewels1@gmail.com , and📱 WhatsApp No: +91 87657 78696

2. Refund Eligibility

We offer refunds or exchanges only in the following cases:

  • You received a damaged or defective product
  • You received the wrong item
  • Your item was lost in transit (based on tracking confirmation)

Note: We do not accept returns or refunds for reasons such as "no longer needed," "change of mind," or "not liking the product."

3. Refund Process

If your refund request is approved:

  • Notify us within 48 hours of receiving the item.
  • Share clear photos/videos showing the issue.
  • Refunds for prepaid orders will be processed within 5–7 business days via the original payment method.
  • For COD orders, refunds will be issued via bank transfer or UPI after inspection of the returned item.
  • If a refund is not possible, we may issue store credit at our discretion.

4. Exchange Policy

We may offer an exchange for eligible items, based on:

  • Product availability
  • Item returned in original condition

5. Return Shipping Instructions

If your refund or exchange is approved:

  • Pack the product securely with original tags, invoice, and box.
  • Ship it back using a trackable courier service to:

DOLL Jewels
51/3 Gandhi Gram,
Kanpur, Uttar Pradesh, 208007
India
  • For defective/damaged/wrong products: Return shipping is fully covered by us.
  • For all other cases: Shipping charges must be borne by the customer.

6. Non-Refundable Items

  • Clearance or sale items (unless defective)

If you have any further questions, please reach out to:

📧 dolljewels1@gmail.com

📱 WhatsApp No: +91 87657 78696