Shipping & Delivery Policy – DOLL Jewels
Effective Date: [01/06/2024]
At DOLL Jewels, we’re committed to delivering your orders safely, quickly, and with care. This Shipping & Delivery Policy outlines how and when you can expect to receive your favorite pieces.
1. Order Processing Time
- All orders are processed within 1–3 business days, excluding Sundays and public holidays.
- Orders placed after 5 PM IST are treated as next-day orders.
- During sales or festive seasons, order processing might take slightly longer due to high volumes.
2. Shipping Within India 🇮🇳
We ship to all major cities and towns across India via trusted courier partners.
| Shipping Type | Delivery Time | Charges |
|---|---|---|
| Standard Shipping | 3–7 business days | ₹49 or Free on orders above ₹399 |
| Express Shipping (if available) | 1–3 business days | ₹49 |
Delivery times are estimates and may vary due to external factors such as weather, courier delays, or high demand.
4. Order Tracking
- Once your order is shipped, you’ll receive an email or WhatsApp with a tracking link.
- You can also log in to your DOLL Jewels account to view the order status.
If you do not receive tracking details within 3 business days, please contact us.
5. Packaging & Safety
We pack every order with bubble wrap, secure boxes, and protective layers to ensure your jewelry reaches you in perfect condition.
- Each parcel is tamper-proof and quality-checked before dispatch.
- We do not compromise on packaging standards—even for small or low-value orders, Because we love what we do.
6. Delays & Lost Packages
While we strive to ensure timely delivery, certain delays may occur due to:
- Courier service issues
- Remote delivery locations
- Natural disruptions (e.g., strikes, floods)
If your parcel is lost or undelivered beyond 14 business days, please contact our support for investigation and resolution.
7. Cash on Delivery (COD)
- COD is available for selected pin codes within India.
- COD Limit: Up to ₹2,000 per order.
- A small service fee may be charged for COD orders.
Please ensure you or someone at the delivery address is available to receive the package.
8. Change of Address or Phone Number
If you need to update your shipping address or phone number, please do so within 2 hours of placing the order by contacting us at:
📱 WhatsApp number: +91 87657 78696
9. Delivery Partners
We work with reliable shipping partners like Delhivery, DTDC, Bluedart, Shiprocket, India Post, and more, depending on your location and shipping preference.
10. Contact Us
If you have any issues or special delivery instructions, reach out to us:
📧 Email: dolljewels1@gmail.com
📍 Location: Kanpur, Uttar Pradesh, India